Your customer service, handled. An AI teammate fluent in Arabic, English, and 3arabi.
Most chatbots break on Franco Arabic — Egyptian Arabic typed in Latin letters. LUMA was built for it, and answers in Arabic and English too — catalog-aware, confidence-scored, and never silent.
We personally set up every brand we onboard.
bikam el hoodie el oversize? 👀
Egyptian Arabic, typed in Latin letters. Means “how much is the oversized hoodie?”
LUMA · replied in Franco, in 1.4s
A customer who waits is a customer who leaves. LUMA makes sure no one is left on read — even at 2am, even in Franco Arabic, even when your team is asleep.
How an AI teammate earns trust
Four steps · every messageDetects the language
Arabic, English, or Franco Arabic — decided per message, no language picker, no setup. LUMA replies in kind.
Searches your live catalog
Syncs Shopify products every few hours, so prices, stock, and detail come straight from your real store.
Scores its own confidence
Every reply carries a confidence score. Sure → it answers. Unsure → it never guesses.
Hands off to you, gracefully
Low-confidence chats open a ticket, pause the bot on that thread, and ping your team — no awkward double replies.
Your customers don't switch to English for you. LUMA meets them where they type.
3ayez arga3 el order
I want to return my order
الأوردر وصل؟
Did my order arrive?
Is this back in stock?
no translation needed
Your bot doesn't just reply. It sells.
The moment a customer is interested is the moment they'll buy — if you let them. LUMA answers the question and hands over a tappable link, then offers to drop the right size straight into checkout. No “find it on our site.”
Every product is a link
Each item the bot names is tappable — straight to its Shopify page, with the right colour already chosen.
One tap adds to cart
When a customer narrows to one piece, LUMA offers to cart it. A single tap drops their size into Shopify checkout — ready to pay.
Without leaving the chat
It works the same in your storefront widget and in Instagram DMs. Buyers never break the conversation to buy.
3ayza el satin slip dress — 3andko M? 🖤
Franco Arabic. Means “I want the satin slip dress — do you have it in M?”
LUMA · answered + offered to cart
Built on Shopify cart permalinks — customers check out on Shopify's own secure payment page. No redirects, no re-login.
Every conversation tells you something about your store. LUMA turns them into numbers you can act on.
1 in 10 tickets is about sizing. A clearer size chart could quietly remove them.
Your busiest hour is 9–10pm — long after most shops reply. LUMA never clocks off.